Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, manage date and group requests, collect dietary information within the stated deadline, confirm venue availability and route details, process booking payments, coordinate meeting point check-in, deliver guided tasting walks, and provide post-tour recommendations. We also use data to maintain records, improve service operations, protect the website, and meet legal and accounting obligations.

Processing is tied to booking, delivery, administration, and compliance needs.

02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, website hosting and technical support providers, and other service partners that help us operate reservations, process payments, and maintain the website. These parties may use the data only for the services they provide to us and are expected to handle it appropriately.

Operational sharing is limited to service providers that support the booking process.

03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, a court order, or a lawful request from a public authority, or when disclosure is needed to establish, exercise, or defend legal claims. We may also share information to prevent fraud, misuse, or security incidents where permitted by law.

Legal disclosure is limited to what is necessary in the circumstances.

Privacy email

info@themeberryshake.click

Privacy phone

+56 2 2655 0193

Mailing address

Calle Yobilo 949, 4201340, Coronel, Biobío

Privacy contact

These contact details are used for privacy questions and data requests.

User Rights

Your Rights

Subject to applicable law, users may request access to their data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. Users may also object to processing based on legitimate interests where that ground applies.

Available rights depend on the nature of the data and the applicable legal basis.

Requests

How to Make a Request

To exercise a privacy right, a user should submit a clear request identifying the data or activity concerned. We may ask for additional details to confirm identity, protect confidentiality, and respond appropriately within the legal timeframe.

Requests may require enough information to verify identity and locate the relevant record.

Data Retention

Booking, payment, and service records are retained for the period needed to manage the reservation, complete the experience, handle follow-up matters, and meet applicable accounting or legal obligations. When data is no longer required, it is deleted, anonymized, or otherwise removed from active use.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

Policy Updates

If we make material changes to this policy, we will update the posted version and take reasonable steps to make the change visible to users. The revised policy applies from the stated effective date unless a different notice is required by law.

The policy may be revised to reflect operational, legal, or technical changes.

01 · Collection

Data We Collect

We may collect identification and contact details, booking and payment information, group size, preferred dates and departure windows, dietary information provided for route planning, meeting point details, and communications sent through the website, email, or phone. We may also process technical data such as device and browser information, log data, and basic usage records needed to operate the site and manage reservations.

The categories of data collected depend on how a person uses the booking and tour services.

02 · Sources

How We Collect Data

We receive data when a user submits a website request, contacts us by email or phone, provides dietary or booking details, or checks in at the meeting point. We also generate limited operational data from site use, reservation handling, and payment processing records.

Most information comes directly from the user during booking or follow-up communication.

03 · Cookies

Types of Cookies

We may use essential cookies to keep the site working, session cookies to maintain form and booking activity, and limited analytics cookies to understand how the site is used. Cookies are not used to collect more information than is needed for these operational purposes.

Cookie use is limited to standard website functions and basic performance support.

04 · Controls

Cookie Controls

Where cookies are used, users may control them through browser preferences and similar tools. Some cookies are necessary for basic site functions, while others support analytics or service improvement. Disabling certain cookies may affect form submission, session continuity, or other site features.

Browser settings can be used to limit or delete non-essential cookies.